Accounts Receivable & Debt Collection

WHAT'S INCLUDED

Invoicing and Follow-Up That Gets You Paid

Automated reminders only go so far. We take care of your invoicing and make the follow-up calls and emails most business owners put off, so your cash flow stays healthy and your customer relationships stay intact.

Invoicing

Invoices created and sent promptly with clear terms and payment options.

Overdue Follow-Up

Polite, persistent follow-up of overdue accounts by phone and email.

Aged Debtor Reporting

A clear view of who owes you, how much and for how long.

Payment Matching

Customer payments matched to invoices so your receivables are always accurate.

Credit Control Process

Simple terms, reminders and escalation steps set up for your business.

Customer Statements

Regular statements sent so customers know exactly what is outstanding.

SMART CHOICES

Why Businesses Hand Over Their Receivables

Chasing money is uncomfortable and easy to put off. Here is what happens when someone does it properly.

$29,700 Recovered in Just 10 Hours

While Xero’s automated reminders had recovered $0, Double Balance personally chased outstanding invoices for one client and collected $29,700 — all in just 10 billable hours.

Invoices Out the Door Faster

The sooner an invoice is sent, the sooner it is paid. We make sure invoicing happens promptly after the job is done.

Relationships Kept Intact

We follow up professionally and courteously, so customers pay without feeling pressured.

OUR PROCESS

How Accounts Receivable Works With Us

Review

We review your aged debtors, invoicing process and payment terms.

Set Up

We tidy up your invoicing, terms and reminder steps in your software.

Follow Up

We personally contact overdue customers and keep you updated.

Report

We send you regular updates on what has been collected and what is still owed.

Local Credit Control From Mornington

Our team on Main Street, Mornington, helps Peninsula businesses get paid faster. We know local businesses and follow up the way you would want us to.

Want your supplier bills sorted too? See our accounts payable services.

Better Cash Flow, Less Stress

Unpaid invoices are money you have already earned. Consistent follow-up keeps cash coming in, so you can pay suppliers, staff and the ATO on time.

See Where Your Cash Is Going

Pair receivables with monthly management reports for a clear picture of your cash flow every month.

ACCOUNTS RECEIVABLE FAQS

Accounts Receivable Questions, Answered

Will you contact my customers directly?

Yes, if you would like us to. We follow up professionally on your behalf, by phone and email.

Do you use a debt collection agency?

No. We handle follow-up ourselves as part of your bookkeeping. If a debt needs formal recovery, we can let you know your options.

Can you send our invoices too?

Yes. We create and send invoices from Xero, MYOB or QuickBooks so they go out promptly.

How do you report on what has been collected?

We send regular updates and aged debtor reports so you always know where things stand.

Is this only for big businesses?

Not at all. Small businesses often benefit the most, as every overdue invoice makes a difference to cash flow.

TESTIMONIALS

Reviews From Our Clients

        Posted on Google  
   
   Stan Akkerman 
 1 August 2026
 
 
   Always a fantastic experience with Britt and the team at Double Balance Bookkeeping. Their knowledge is always on point, they're incredibly professional and they've never let us down. No matter the question or challenge, they're always responsive, reliable, and happy to help. Highly recommended.
  
 
 
     Posted on Google  
   
   Narba Heights 
 22 July 2026
 
 
   Britt has been an integral part of getting our Xero up to date, initially we were running our own payroll and processing our bills, it was cumbersome and took too much time. Double balance has allowed us to step back and grow our business. Highly recommend
  
 
 
     Posted on Google  
   
   Trent 
 21 July 2026
 
 
   Brittany and the team at Double Balance have looked after our bookkeeping, accounts and HR for many years, and they have always done an excellent job.

They are prompt, reliable and responsive, and they keep us well informed at all times. Double Balance has become a core and essential part of our business, and we value the support they provide.

Trent.
  
 
 
     Posted on Google  
   
   Zoey O'Brien-Gunther 
 1 July 2026
 
 
   The experience with the team at Double Balance has been extrodinary. They picked up things that others haven't. My business is better for having reached out to them. I can not thank them enough.
  
 
 
     Posted on Google  
   
   Nathan Jarvis 
 1 July 2026
 
 
   Exceptional Bookkeeping Service - Couldn't Be Happier!
I've been working with the double balance team for over 5 years now, and I can honestly say they've been a game-changer for my business. From day one, they've kept me completely up-to-date on all my financial matters and have taken so much stress off my shoulders.
What I appreciate most is their reliability and attention to detail. They're always on top of deadlines, provide clear and timely reports, and make tax season a breeze instead of the nightmare it used to be.
The peace of mind they've given me over these 5+ years is invaluable. I can focus on growing my business knowing that my books are in expert hands.
I wouldn't hesitate to recommend them to any business owner.
  
 
 
     Posted on Google  
   
   Sarah Bylart 
 26 June 2026
 
 
   Highly recommend the team at Double Balance! Their communication is always prompt and they consistently provide timely responses whenever I have a question. They go above and beyond with their advice and guidance, making what can often feel like a complicated process so much easier to navigate! Wouldn’t hesitate to recommend to anyone looking for a reliable bookkeeper!
  
 
 
 
 
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Accounts Receivable & Debt Collection Services